ISO/IEC 20000-1Master
ISO/IEC 20000-1 Certified Lead Auditor
Planning and leading audits to international audit standards.
- Available: Public
- Available: In-house
- Not available: Self-study
- PECB
- Exemplar Global
5 daysDates on request
See dates & bookISO/IEC 20000-1
ISO/IEC 20000-1 Certified Internal Auditor
Planning, conducting and reporting internal audits.
ISO/IEC 20000-1 — IT service management systems
- Standard
- ISO/IEC 20000-1
- Level
- Internal Auditor
- Tier
- Professional
- Duration
- 2 days
About ISO/IEC 20000-1 training
ISO/IEC 20000-1 describes how to set up, run and improve a service management system, helping organizations improve IT service processes, quality, consistency and governance. All ISO/IEC 20000-1 courses →
Learning objectives
Plan and carry out an internal audit
Collect objective evidence and write findings
Report results and follow up corrective action
Apply the audit guidance of ISO 19011
Is this the right course for you?
Who should attend
Staff appointed as internal auditors
Quality, security or compliance officers
Managers who review audit results
Prerequisites
Working knowledge of ISO/IEC 20000-1 — completing Understanding first is strongly recommended
Sectors: Technology, SaaS and digital service providers · Managed service providers and IT support · Telecom and infrastructure companies · Financial services and banking · Large and multi-site enterprises
Frequently asked questions
More ISO/IEC 20000-1 courses
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ISO/IEC 20000-1 Implementation
Putting the management system in place, from gap analysis to go-live.
- Not available: Public
- Available: In-house
- Not available: Self-study
2 daysDates on requestSee dates & book - ISO/IEC 20000-1Foundation
ISO/IEC 20000-1 Understanding
The requirements clause by clause, with worked examples.
- Available: Public
- Available: In-house
- Available: Self-study
2 daysStart any timeSee dates & book