ISO/IEC 20000-1Professional
ISO/IEC 20000-1 Certified Internal Auditor
Planning, conducting and reporting internal audits.
- Not available: Public
- Available: In-house
- Not available: Self-study
2 daysDates on request
See dates & bookISO/IEC 20000-1
ISO/IEC 20000-1 Certified Lead Auditor
Planning and leading audits to international audit standards.
ISO/IEC 20000-1 — IT service management systems
- Standard
- ISO/IEC 20000-1
- Level
- Lead Auditor
- Tier
- Master
- Duration
- 5 days
About ISO/IEC 20000-1 training
ISO/IEC 20000-1 describes how to set up, run and improve a service management system, helping organizations improve IT service processes, quality, consistency and governance. All ISO/IEC 20000-1 courses →
Learning objectives
Plan, lead and manage an audit team following ISO 19011 and ISO/IEC 17021-1
Run the opening and closing meetings
Evaluate conformity and write clear nonconformities
Report audit results and follow up corrective action
Sit the lead auditor certification exam
Is this the right course for you?
Who should attend
External and certification-body auditors
Consultants who audit clients
Internal auditors moving into a lead role
Prerequisites
A sound understanding of ISO/IEC 20000-1
Audit experience is helpful but not required
Sectors: Technology, SaaS and digital service providers · Managed service providers and IT support · Telecom and infrastructure companies · Financial services and banking · Large and multi-site enterprises
Frequently asked questions
More ISO/IEC 20000-1 courses
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ISO/IEC 20000-1 Implementation
Putting the management system in place, from gap analysis to go-live.
- Not available: Public
- Available: In-house
- Not available: Self-study
2 daysDates on requestSee dates & book - ISO/IEC 20000-1Foundation
ISO/IEC 20000-1 Understanding
The requirements clause by clause, with worked examples.
- Available: Public
- Available: In-house
- Available: Self-study
2 daysStart any timeSee dates & book