ISO/IEC 20000-1Professional
ISO/IEC 20000-1 Certified Internal Auditor
Planning, conducting and reporting internal audits.
- Not available: Public
- Available: In-house
- Not available: Self-study
2 daysDates on request
See dates & bookISO/IEC 20000-1
ISO/IEC 20000-1 Understanding
The requirements clause by clause, with worked examples.
ISO/IEC 20000-1 — IT service management systems
- Standard
- ISO/IEC 20000-1
- Level
- Understanding
- Tier
- Foundation
- Duration
- 2 days
About ISO/IEC 20000-1 training
ISO/IEC 20000-1 describes how to set up, run and improve a service management system, helping organizations improve IT service processes, quality, consistency and governance. All ISO/IEC 20000-1 courses →
Learning objectives
Interpret the requirements of ISO/IEC 20000-1 clause by clause
Relate each requirement to your own organization’s processes
Identify the documented information the standard expects
Is this the right course for you?
Who should attend
People who will help build or run the service management system (SMS)
Future internal auditors
Consultants and advisers
Prerequisites
No prior knowledge of ISO/IEC 20000-1 is needed
Sectors: Technology, SaaS and digital service providers · Managed service providers and IT support · Telecom and infrastructure companies · Financial services and banking · Large and multi-site enterprises
Frequently asked questions
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ISO/IEC 20000-1 Certified Lead Auditor
Planning and leading audits to international audit standards.
- Available: Public
- Available: In-house
- Not available: Self-study
- PECB
- Exemplar Global
5 daysDates on requestSee dates & book - ISO/IEC 20000-1Professional
ISO/IEC 20000-1 Implementation
Putting the management system in place, from gap analysis to go-live.
- Not available: Public
- Available: In-house
- Not available: Self-study
2 daysDates on requestSee dates & book