ISO/IEC 20000-1Professional
ISO/IEC 20000-1 Certified Internal Auditor
Planning, conducting and reporting internal audits.
- Not available: Public
- Available: In-house
- Not available: Self-study
2 daysDates on request
See dates & bookISO/IEC 20000-1
ISO/IEC 20000-1 Implementation
Putting the management system in place, from gap analysis to go-live.
ISO/IEC 20000-1 — IT service management systems
- Standard
- ISO/IEC 20000-1
- Level
- Implementation
- Tier
- Professional
- Duration
- 2 days
About ISO/IEC 20000-1 training
ISO/IEC 20000-1 describes how to set up, run and improve a service management system, helping organizations improve IT service processes, quality, consistency and governance. All ISO/IEC 20000-1 courses →
Learning objectives
Run a gap analysis against the standard
Plan the project — scope, roles, timeline and resources
Build the processes, documentation and controls of the service management system (SMS)
Prepare for the first internal audit and management review
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Who should attend
Owners and coordinators of the service management system (SMS)
Project managers leading the rollout
Process owners who must meet the requirements
Prerequisites
Working knowledge of ISO/IEC 20000-1 — completing Understanding first is strongly recommended
Sectors: Technology, SaaS and digital service providers · Managed service providers and IT support · Telecom and infrastructure companies · Financial services and banking · Large and multi-site enterprises
Frequently asked questions
More ISO/IEC 20000-1 courses
See all- ISO/IEC 20000-1Master
ISO/IEC 20000-1 Certified Lead Auditor
Planning and leading audits to international audit standards.
- Available: Public
- Available: In-house
- Not available: Self-study
- PECB
- Exemplar Global
5 daysDates on requestSee dates & book - ISO/IEC 20000-1Foundation
ISO/IEC 20000-1 Understanding
The requirements clause by clause, with worked examples.
- Available: Public
- Available: In-house
- Available: Self-study
2 daysStart any timeSee dates & book